PROTECTION OF PERSONAL DATA

The Informative Text on Protection of Personal Data

We, RAFEEF Turizm Ticaret A.Ş (“Company”), show ultimate sensitivity about the security of your personal data. In this context, we attribute great importance to processing and preserving any personal data belonging to all persons affiliated with the Company, including our customers benefiting from our products and services, in accordance with the Law on the Protection of Personal Data (“Data Protection Law”) numbered 6698. With full comprehension of this responsibility, as a Data Controller, we process your personal data within the limits imposed by the legislation as explained below:

1. Collection and Processing of Personal Data and Purposes for Processing

Depending on the products, services or business operations provided by our Company, your personal data can be collected verbally, in written or electronically via automatic or non-automatic tools through offices, branch offices, dealers, call centers, websites, social media channels, mobile applications and etc. Your personal data will be collected, processed and updated, as long as you keep benefiting our Company’s products and services. In addition, your personal data can be processed when you use our call center or website with the intention of benefiting from the Company services; or visit our Company or website.

The collected personal data will be processed in accordance with the articles 5 and 6 of the Data Protection Law regulating data processing conditions and purposes with a view to: ensuring that our business units carry out the necessary works for you to benefit from our products and services; providing customized products and services according to your discretion, usage habits and needs; assuring legal and commercial security of our Company as well as of the persons in business relationship with our Company (administrative operations relating to communications within the Company, ensuring physical security and supervision at theCompany premises, assessment processes for business partners/customers /suppliers – authorized officials or employees- as well as legal compliance process and financial affairs, etc.); determining and implementing commercial and business strategies of our Company; and finally, executing the Human Resources policies of our Company.

2. How and for Which Purposes the Processed Personal Data can be Transferred

The collected personal data may be transferred to our business partners, suppliers, RAFEEF Turizm Ticaret A.Ş affiliated companies, shareholders, public institutions and private persons authorized by law in accordance with the articles 8 and 9 of the Data Protection Law regulating data processing conditions and purposes with a view to: ensuring that our business units carry out the necessary works for you to benefit from our products and services; providing customized products and services according to your discretion, usage habits and needs; assuring legal and commercial security of our Company as well as of the persons in business relationship with our Company (administrative operations relating to communications within the Company, ensuring physical security and supervision at the Company premises, assessment processes for business partners/customers /suppliers – authorized officials or employees- as well as legal compliance process and financial affairs, etc.); determining and implementing commercial and business strategies of our Company; and finally, executing Human Resources policies of our Company.

3. Methods and Legal Reason for Collecting Personal Data

Your personal data is collected verbally, in written or electronically so that our Company can provide its products and services within the legal for the above stated purposes while completely and properly its responsibilities incurring from the relevant contract and law. Your personal data that is collected for this legal reason can be processed and transferred with purposes stated in the articles (1) and (2) of this text within the scope of the personal data processing conditions and purposes determined in the articles 5 and 6 of the Data Protection Law.

4. The Rights of Personal Data Subject set forth in the Article 11 of the Data Protection Law

Provided that the personal data subjects submit to our Company their claims relating to their rights by the below-stated means in this Informative Text, our Company will finalize the claim within thirty days at the latest of charge, depending on the quality of the claim. Yet in case the Personal Data Protection Board imposes a price, a payment will be collected as per the tariff determined by our Company. Within this scope, personal data subjects are entitled to:

- learn whether their personal data is processed,

- demand information in case their data is processed,

- learn the purpose for processing the data and whether it is used for that purpose,

- know about the third persons receiving the relevant personal data at home or in foreign countries,

- claim correction of the personal data, in case it is incompletely or incorrectly processed, and within this scope, to request notification to the third persons to whom the personal data is transferred,

demand deletion or disposal of personal data and notify the third persons that have received the data of such an act, in case the reasons for processing the personal data disappear, despite the relevant data has been processed in compliance with the provisions of the Data Protection Law and other relevant regulations,

- object to the results of processed data analyses made exclusively by electronic systems, if they are to the detriment of the personal data subjects,

- claim compensation for the damages, in case any damage occurs due to processing of personal data in defiance of the law.

As per the 1st paragraph of the Article 13 of the Data Protection Law, you may submit your claims to our Company in written or by other means determined by the Personal Data Protection Board in order to use your rights stated above. As the Board has not determined any means of communication yet, you need to submit your application to our Company in written as required by the Data Protection Law. Within this framework, the channels and methods to deliver your applications in written as defined by the Article 11 of the Data Protection Law are explicated below:

In order to use your above-mentioned rights, please send your application including your credentials as well as explanations for the right you claim to use from among those stated in the Article 11 of the Data Protection Law through destek@rafeef.com. Send your application together with your identity papers to Güzeloba Mah. Çağlayangil Cad. Araplar İş Merkezi No:28/A Muratpaşa / ANTALYA TURKEY by personal delivery or through a notary or via other methods determined in the Data Protection Law, or send the application letter with safe electronic signature destek@rafeef.com

PRIVACY

Use of Cookies

RAFEEF Web Site, agrees to the use of cookies. A cookie is a piece of information stored by the browser in computers hard disk. As a portion of the cookies that are formed within the circulations of RAFEEF website are saved on the hard disk, a portion is protected during the circulation, and will be deleted as a result of the closure of the browser. The purpose of keeping cookies registered on the hard disk is to define users during reentry to RAFEEF website. Most browsers automatically accept use of cookies, but most of the time it is possible to change the configuration of the browser to stop that. Even if users choose not to receive cookies, majority of services at Web Site are available including to purchase products or services at the website.

IP Rights

Compilation of all the contents of the RAFEEF Web Site (is thought as gathering, organizing and bringing together) are under the exclusive property of RAFEEF and protected by national and international industrial and intellectual property rights regulations. All software that is used on the RAFEEF Website and software that belongs to the Suppliers, are protected by national and international industrial and intellectual property rights regulations.

Other use of content on this Website, in whole or in part without permission, including change, distribute, transfer, and then publish, display and / or representation is strictly prohibited. In particular, any use this RAFEEF Web Site other than images on the Website without the express permission of RAFEEF and / or Suppliers is strictly prohibited.

Disclosure

RAFEEF will be able to access the information including but not limited to user profile information (name, e-mail address, etc..), IP addressing and traffic information, user history and declared content, where deemed necessary or appropriate and disclose this information upon legitimate official requests, to cooperate in terms of subpoenas or court decisions, in order to protect systems and customers of RAFEEF or to ensure the safety and activity of RAFEEF business systems. The right of RAFEEF is to disclose such information, will have precedence to the conditions contained in the Privacy Policy of RAFEEF. Users recognize that RAFEEF reserves all rights on the use of the Web Site occurred during their membership, authorized to cancel membership at any time.

Security

Personal and company information, sales information, credit card information is protected by various security technologies.

All the confidential information transmitted over the Internet, such as credit card and passwords are protected by SSL encryption method.

It is your responsibility to keep your password confidential. Please do not share this information with anyone. All the reservations or bookings made with your user name and password are accepted as made by you. If you are sharing your computer with others, please logout before leaving our webpage.

RAFEEF reserves the right to change these policies and terms and conditions without any notice or liability.

If you have any questions or concerns about our Privacy Policy or data processing, please contact us through the contact information below:

Güzeloba Mah. Çağlayangil Cad. Araplar İş Merkezi No:28/A Muratpaşa /ANTALYA TURKEY kvkk@rafeef.com

*RAFEEF is an affiliate company of IATI Turizm Ticaret AS